1	The Four Communication Styles Presented by: APl Training Services A Division of Advantage Personnel, Inc. Speaker: Cristina Gomez
2	What are Social Styles? Social Styles are perceived behaviors which once understood, can improve the ability to relate to other people for mutual benefit. They are not about manipulating but facilitating by understanding, respecting and responding to other people’s preferred way of interacting
3	Organizations Benefit by: Learning how to maximize the individual talents of their people Recognizing that each individual styles has its own strengths and differences Diversity is what enhances individual and team performance No one style is better than the other
4	People Benefit by: Identifying their own strengths and differences Ability to anticipate where their own challenge might be Ability to anticipate the other person’s response and behavior Learning how to work together in a manner that is productive for everyone
5	Segment I
6	Social Style Quadrant Amiable Expressive Analytical Driver
7	Social Style Quadrant Expressive Great Story Tellers Hand Gestures The Center of Attention
8	Social Style Quadrant Driver Bottom Line Energy with purpose Confident
9	Social Style Quadrant Amiable Soft Spoken Caring, kind hearted Less assertive in their interactions
10	Social Style Quadrant Analytical Thinker Methodical, can’t be rushed Detailed Oriented
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12	Assertiveness The Measure of Influencing More Assertive Characteristics: Tell Oriented Speaks quickly and often firmly Often interrupts others Often uses voice for emphasis Tends to lean forward Less Assertive Characteristics: Ask oriented Speaks deliberately, often pausing Seldom interrupts others Makes many conditional statements Tends to lean back
13	Assertiveness Amiable Expressive Analytical Driver
14	Responsiveness The Measure of Expressing Feelings More Responsive Characteristics: People Oriented Expresses feelings more openly. Appears more friendly. Is more facially expressive. Gestures more freely. Has more vocal inflection Less Responsive Characteristics: Task Oriented More reserved in expressing emotions Facial expressions are more controlled Composed posture, level tone of voice, contained gestures.
15	Responsiveness Amiable Expressive Analytical Driver
16	The Four Communication Styles People Idea Communication Concepts Relationships Theories Teamwork Innovation Process Action Strategies Results Organization Achieving Facts Doing
17	Comparison: Opposing Styles People Needs Team Work Feelings Cooperation Values Sensitive Patient Emotional Results Productivity Efficiency Decisions Challenges Achievements Direct Impatient Energetic Amiable – PEOPLE Driver – ACTION
18	Comparison: Opposing Styles Creativity Innovation New Methods Possibilities New Ways Potential Ego-Centered Charismatic Provocative Facts Procedures Planning Analysis Proof Details Unemotional Verbose Patient Expressive – IDEA Analytical – PROCESS
19	The Four Communication Styles People Idea WHO WHY Process Action HOW WHAT
20	Communication Styles
21	Anticipating Their Questions
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